Delivery Policy

KASHKA can deliver all over the world.

We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the UK.

***2020 Update- Please note that due to Covid-19, the postal services are operating on slower delivery times for local, national and international deliveries. We have had customers having to wait up to 3 months for a parcel to be delivered.

***2021 Update- Please note that due BREXIT, we are no longer offering shipments to Europe until further notice. Should this change we will be enable the shipping options. All other international postal options are available.

 

UK

Flat rate of £5 shipping*
Next Day delivery by Royal Mail: next working day before 1pm = £8.50

Order any weekday before 1pm. Friday orders will be delivered on Saturday. Signature required upon delivery.

Wedding Boutique Secure Delivery

Secure Delivery

Please note that all purchases will be dispatched only to the registered billing address of the cardholder who has made the purchase. Delivery to an alternative location will require prior registration with your credit card company and the provision of their written confirmation to this effect.

All items are fully covered for insurance in transit, and must be signed for upon delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

Europe

EU, Switzerland and Norway deliveries:

Shipping rates are split into zones*.

  • Zone A – Flat rate £10 (Western Europe)
  • Zone B – Flat rate £20 (Eastern Europe, Switzerland, Norway, USA and Canada)
  • Zone C – Flat rate £25 (Australia, Asia, South Africa, Russia)
  • Zone D– Flat rate £30 ( Rest of the World)

Your correct zone rate will be allocated at check out once you enter your delivery address.

Delivery Times

KASHKA will do its best to deliver the order within three (3) to five (5) working days in UK, within seven (7) working days in the EU zone including Switzerland & Norway, and within seven (7) to fifteen (15) working days in other countries, after the order has been paid. Please note that an order registered after 1PM on Friday or on Saturday & Sunday will be handled on Monday morning. Any order registered on a bank holiday will be handled on the following working day.

***2020 Update- Please note that due to Covid-19, the postal services are operating on slower delivery times for local, national and international deliveries. We have had customers having to wait up to 3 months for a parcel to be delivered.

***2021 Update- Please note that due BREXIT, we are no longer offering shipments to Europe until further notice. Should this change we will be enable the shipping options. 

 

Important notice

* All shipping costs are subject to terms and conditions. The above prices are based on no voluminous items. KASHKA  reserves the right to apply additional shipping fees to any orders over 3 kilograms (box volume measure). Orders will not be dispatched without the customer’s consent and payment for the additional shipping fees.

Please note: KASHKA does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, neighbours, etc.) we cannot accept responsibility if you fail to receive your parcel.

*All shipping costs are subject to terms and conditions. Any orders of 3 kilograms in weight (box measure weight) is subject to additional fees.

We are not responsible for return postage costs other than for incorrect order processing or faulty items if purchased at full price. Faulty items at full price can be returned free of charge by contacting our customer service team. For sale items you will have to cover the return postage and provide proof of postage for any claims to be accepted.